Privacy Policy

Information We Collect

When you request service, submit a form, or contact us by phone, we collect the information you provide — name, phone number, email address, service address, and details about the work you need. We may also collect technical information automatically through cookies and basic analytics tools when you visit this website.

How We Use Your Information

• To schedule and deliver the services you request
• To contact you about your service request, estimate, or appointment
• To send service reminders, invoices, and maintenance-plan updates
• To improve our website, response times, and service quality
• To comply with legal and tax-reporting requirements

Communications & Consent

By submitting a service request form, you consent to receive calls, text messages, and emails from Arctic Flow Heating & Air Conditioning about your request. Message and data rates may apply. Consent to receive marketing messages is never a condition of purchase, and you can unsubscribe at any time.

Information Sharing

We don't sell your personal information. We only share it with service providers who help us run our business (scheduling software, payment processors, email delivery), and only to the extent needed to serve you. We may also disclose information if required by law.

Data Security

We use reasonable physical, technical, and administrative safeguards to protect the information you share. No system is 100% secure, so we can't guarantee absolute security — but we take this seriously and limit access to customer information to staff who need it.

Your Choices

• Request a copy of the personal information we have about you
• Ask us to correct inaccurate information
• Ask us to delete your information where legally possible
• Opt out of marketing emails via the unsubscribe link
• Opt out of SMS by replying STOP to any text

Contact Us

Questions about this policy? Email service@arcticflowhvac.com or call (315) 559-0330.